If you need support, please follow these steps:

Check the FAQ section to see if your question has already been answered.

If you still need assistance, contact our support team via [service@imuto.com].

Provide as much detail as possible, including:

1.Your order number or purchase details.
2.A clear description of the issue or request.

Our team will respond within [24-48 hours] and guide you through the resolution process.

1. Please reach out to Imuto customer support to initiate a return. Please state the reason for return; Please note that returns without customer service authorization will not be accepted, and the return address given by us shall prevail.

2. Imuto support will share the corresponding return address with you within 24 working hours.

3. For the refund to be processed in a timely manner, please be sure to send a return notification to Imuto support with the following information: Name of the courier Tracking number.

We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.

Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.

If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page.

We support Credit/Debit Card , PayPal and Online bank transfer. Usually, customers pay orders with their cards and PayPal.

Notes: Photoolex accepts Visa, MasterCard, American Express, Maestro, Discover & Diners Club.

Dear customer, After you send the email, our customer service staff will reply to your email promptly during office hours.

If you do not get a reply, maybe the email will be bounced due to the reason it was sent. Please try to send it again. We will do our best to solve your problem.

Yes, we offer customisation services for our products.

If you need specific changes or additional features, please share your requirements with us, and we will provide a quote based on the scope of work.

Our team can help tailor the products to match your brand and business needs.

Cancellations can be processed for any order as long as they have not been shipped.

All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered. otherwise, is too late to cancel it once shipped out.

We ship to 52 countries and regions worldwide. Please refer to our Shipping Policy for the full list of destinations we currently support.

IMUTO AA and AAA batteries are compatible with a wide range of household and electronic devices, such as remote controls, wireless mice, keyboards, clocks, toys, flashlights, and other low to moderate power devices.

Compatibility may vary depending on the device requirements. Please refer to the product specifications for detailed information or watch the video .

Yes. Free shipping is available for all products to eligible regions listed in our Shipping Policy

Additional shipping fees and longer transit times may apply to remote areas and islands, which will be confirmed by email after your order is placed.

Dear K&F customer, Our accountant will complete the refund within 3-6 business days. We will refund to the account that you used to pay us. (Refunds on holidays will be delayed.) Thank you very much for your support and understanding. If you do not receive it in 3- 6 days, please kindly contact us through email: service@imuto.com.

The logistics tracking number will be sent to the mailbox or upload to your order where you placed the order 2-3 days after you place the order.

If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate or contact us for help.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can also track your order through the Order Tracking page available on our website. Please note that tracking information may take several days to become active. If no information is displayed, please check again later.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

1) Take a picture of the damage.

2) Then please email us at service@imuto.com immediately and attach the photos.

3) We will contact you directly with the next steps.

4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

There are 2 reasons why an order might not appear in your Order List.

1. The payment system encountered an error when you placed the order(failed order);

2. You placed your order as guest (without logging in to a Imuto account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

If your order has not arrived within the estimated delivery time, please allow additional time, especially during public holidays or peak shipping periods.

If the delay is significant, feel free to contact our customer support team at service@imuto.com , and we will assist you as soon as possible.

If you receive an incorrect item, please contact us at service@imuto.com with your order number and clear photos of the product received.

We will verify the issue and arrange a replacement or correction as quickly as possible.

Yes. IMUTO products are covered by a limited warranty, which applies to manufacturing defects under normal use conditions.

Please refer to our Warranty Policy or contact our support team for detailed warranty terms.

To request a return or replacement, please contact us at service@imuto.com with your order number and a description of the issue.

Our support team will review your request and provide further instructions in accordance with our return and warranty policies.

If an incorrect or incomplete shipping address was provided by the customer and the package cannot be delivered, IMUTO cannot be held responsible.

If the issue was caused by our operational error, we will take responsibility and assist with a suitable resolution.